| « Taking your business to the next level! | The New Year is Upon Us Again! Happy 2011! » |
Here we go! The ball dropped less than 48 hours ago, and life is back to "normal!" I am knee deep in websites, accounting, marketing and all of the other wonderful services my companies provide. The post office has me on hold for API shipping issues. My bank has me on hold for Quickbook issues. My printer has me on hold for marketing issues. I can't wait til Monday to get everything going!
Today I had an experience with a construction company which I need to share. I am working on replacing a bathroom (busted pipe) and am looking for quotes. On Friday, I set up an appointment with a contractor who claimed his company could do the entire job. Today, I got a call to confirm. Very professional so far. Then they asked the question I didn't expect. "Will all three of you be there?" At the time I booked the appointment, I told them it would just be me. Well, they then proceeded to tell me that we would have to reschedule (after I booked my day around them!) I told them that this was not acceptable, and that if they wanted the opportunity to work with me or my clients, they would need to meet with me solo. They said no. I told them I guess they don't want the business (probably $5K - 6K.) I have shared this story with a number of friends, aquaintances and colleagues, including the company name. I can tell you that they have gotten at least 25 direct negative referrals from me so far.
The reason I bring this up is that I want you to start the new year with a bang. Please remember to be flexible and adaptable. Remember the old adage:
There are only 2 rules in a service business.1) The customer is always right2) If the customer is wrong, see rule #1If you want to walk away from a customer, do it in a professional manner. A negative will travel 20 times faster than a positive!
Let's all be successful in 2011!
21 comments
-
§ Filmy bez limitu said on : 01/03/11 @ 15:09
In the great scheme of things you actually get an A+ for effort. Exactly where you actually confused me personally was in your details. You know, as the maxim goes, details make or break the argument.. And it couldn't be much more accurate at this point. Having said that, permit me say to you what exactly did work. The article (parts of it) can be incredibly convincing and this is probably the reason why I am taking an effort in order to comment. I do not make it a regular habit of doing that. Second, whilst I can certainly see the leaps in reason you make, I am not certain of how you appear to connect the details which help to make your final result. For right now I shall subscribe to your issue however wish in the future you actually link your dots much better.
-
§ Gry Online said on : 01/03/11 @ 15:13
A lot of what you claim happens to be supprisingly appropriate and it makes me ponder the reason why I had not looked at this in this light previously. This article truly did switch the light on for me personally as far as this subject matter goes. Nevertheless there is actually just one position I am not necessarily too comfy with and while I make an effort to reconcile that with the central theme of your issue, permit me observe just what all the rest of the visitors have to point out.Very well done.
-
§ Filmy Online said on : 01/03/11 @ 15:15
The root of your writing while sounding reasonable initially, did not sit well with me personally after some time. Somewhere throughout the sentences you were able to make me a believer but only for a very short while. I however have a problem with your leaps in assumptions and one would do well to fill in all those gaps. When you can accomplish that, I would definitely end up being amazed.
-
§ Consuelo Bellemy said on : 01/12/11 @ 17:51
I have been checking out some of your articles and i can claim clever stuff. I will make sure to bookmark your blog.
-
§ Posicionamiento
said on : 01/15/11 @ 06:26
Simply want to say your article is as astounding. The clearness in your post is just great and i can assume you’re an expert on this subject. Fine with your permission let me to grab your feed to keep updated with forthcoming post. Thanks a million and please continue the enjoyable work. -
§ Earlene Rapozo said on : 02/04/11 @ 15:11
Its like you read my mind! You seem to know so much about this, like you wrote the book in it or something. I think that you can do with a few pics to drive the message home a little bit, but other than that, this is wonderful blog. A fantastic read. I will definitely be back.
-
§ Karole Purl said on : 02/12/11 @ 12:17
Great blog! Is your theme custom made or did you download it from somewhere? A theme like yours with a few simple adjustements would really make my blog shine. Please let me know where you got your theme. Thanks
-
§ Sammie Caveness said on : 02/12/11 @ 17:43
Keep functioning ,terrific job!
-
§ Freeda Solders said on : 02/13/11 @ 03:35
Awsome article and right to the point. I am not sure if this is actually the best place to ask but do you folks have any thoughts on where to hire some professional writers? Thx :)
-
§ puzzle games said on : 02/14/11 @ 15:20
I've learn quite a lot of posts about this but nothing with these current article about this subject. Can you touch upon the place you found you material?
-
§ Kacey Scheaffer said on : 02/21/11 @ 20:16
You are an artist with the human language my friend!
-
§ work from home business said on : 02/22/11 @ 10:56
good information! I've been looking for sth like this for a while now. thx!
-
§ Misha Steed said on : 02/24/11 @ 21:08
There is noticeably a lot to know about this. I feel you made certain nice points in features also.
-
§ Gaynelle Hiemer said on : 02/24/11 @ 22:06
You made some decent points there. I looked on the internet for the issue and found most persons will approve with your website.
-
§ Caren Jezewski said on : 02/24/11 @ 23:56
You are a very smart individual!
-
§ Ria Senethavilouk said on : 02/25/11 @ 00:28
Very good written post. It will be beneficial to anybody who utilizes it, as well as myself. Keep doing what you are doing - i will definitely read more posts.
-
§ Marietta Strande said on : 02/25/11 @ 00:34
Hello.This article was extremely remarkable, especially because I was searching for thoughts on this subject last Wednesday.
-
§ Kevin Gosling said on : 02/25/11 @ 04:38
I cling on to listening to the news broadcast talk about getting free online grant applications so I have been looking around for the most excellent site to get one. Could you advise me please, where could i find some?
-
§ facebook backgrounds layouts said on : 02/28/11 @ 17:00
Hey there, I think your blog might be having browser compatibility issues. When I look at your website in Safari, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, very good blog!
-
§ cheap baby bassinets said on : 03/01/11 @ 03:08
Me and you share the same type of mindset in relation to this subject.
-
§ Monte Guilford said on : 03/21/11 @ 22:13
Pretty section of content. I just stumbled upon your website and in accession capital to assert that I acquire actually enjoyed account your blog posts. Any way I will be subscribing to your feeds and even I achievement you access consistently quickly.
This post has 576 feedbacks awaiting moderation...
Recent comments